NS Solutions Hires Amelia to Automate IT Operation Services

Jun 15, 2021

The leading IT services provider hires Amelia’s innovative IT solution, powered by AI, to build a more efficient and productive experience for clients around the world.

NS Solutions, a leading IT services provider of Nippon Steel group, today announced that it has hired Amelia’s 1Desk™ solution platform to deliver existing and new services to its clients in a more integrated and automated manner. Amelia is a leader in automation and Conversational AI, and Amelia’s next-generation IT solution unifies existing IT operations into a single autonomic backbone, which can drastically slash both inefficiencies and overhead costs.

This centralized approach empowers NS Solutions to automate high-volume IT tasks across departments, tap into Machine Learning to automatically create new automations, and open access to all users through Amelia’s conversational interface. NS Solutions previously used IPcenter, an antecedent of 1Desk™. Amelia’s new deployment with NS Solutions will focus on migrating NS Solutions over to 1Desk™ and automating all of its IT operation services.

“We are thrilled to embark on a new stage of our partnership with Amelia,” said Satoshi Kitazawa, Executive Officer of NS Solutions Corporation. “This deployment will prime our company to provide our new and existing services to upwards of fifty of our client organizations in an integrated and automated manner. We look forward to increased productivity, better customer service, and best-in-class IT operations services.”

“So many IT teams are burdened with high-volume support requests, especially during the pandemic,” said Chetan Dube, CEO at Amelia. “Automation by AI is an excellent solution and frees up experienced and knowledgeable staff to address more complex issues. We are excited to partner with NS Solutions and look forward to seeing the great impact and business value Amelia brings to their operations.”

About NS Solutions

NS Solutions is an affiliated company of Nippon Steel, a leading global steel producer. NS Solutions provides digital innovation solutions for enterprises based on cutting-edge IT expertise. They bring outstanding integration capability to the table, and are always at the forefront of system development as well as operation and consulting services. NS Solutions has created a track record of successful tailor-made solutions for a wide range of clients, and are building even more intricate, long-lasting partnerships, helping clients to address complex management challenges and facilitating the discovery and development of new markets. www.nssol.nipponsteel.com/en/

About Amelia
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.