The U.S. Navy will begin rolling out a conversational artificial intelligence program known as “Amelia” that’s capable of troubleshooting and resolving the most commonly asked tech-support questions from sailors, Marines and civilian personnel.
The full rollout, expected in August, is the latest step in the $136 million Navy Enterprise Service Desk venture, meant to modernize and consolidate more than 90 IT help desks into one central node. General Dynamics Information Technology announced it was awarded the NESD indefinite delivery, indefinite quantity contract in late 2021.
Sailors, Marines and civilians with a common access card and who can be verified through the Global Federated User Directory will be able to contact Amelia via phone or text. The program should serve more than 1 million users around-the-clock responses based on a depth of training and insider know-how. Additional applications, such as in a classified environment, could follow.