Lenovo (HKSE: 992) (ADR: LNVGY) has been recognized as a finalist in the 2022 Gartner Power of the Profession™ (PoP) Supply Chain Awards for developing the customer innovation of the year with its Customer-Centric Quality Management ecosystem strategy. The Gartner Power of the Profession™ Supply Chain Awards is an annual community-driven recognition program that inspires supply chain transformation around the globe. The award recognizes strategic supply chain initiatives in which the organization has invested significantly and produced outsized results at scale while demonstrating breakthrough supply chain innovation.
Lenovo is one of three finalists in the Customer or Patient Innovation of the Year category, recognizing Lenovo’s innovation in developing a quality management system that vastly improves customer experiences through continuous enhancement in product planning, design, production and after-sales value chains.
“Quality plays a critical role in delivering an exceptional customer experience that drives our business and reputation,” said Kevin Wang, Chief Quality Officer and Vice President of PCSD Quality for Lenovo. “We have invested heavily in digital transformation and we introduced big data, AI, Internet of Things and other new technologies to increase the quality of our products.”
Within the company, Lenovo’s intelligent customer quality analysis system realizes all-round online, automated, and intelligent management, which greatly improves the work efficiency and happiness of quality employees. It enables Lenovo to maintain the industry’s leading level of quality management.Using intelligent AI and data analysis, Lenovo created a three-level strategy to gain insight into customers’ needs, ensure quality and lead them to a better outcome. The breakthrough innovation has increased customer satisfaction by 18 percent while pioneering new best practices for using intelligence to analyze customer needs.
Lenovo is ranked #16 in Gartner’s 2021 Top 25 Global Supply Chain list, and this is Lenovo’s third year as a finalist in Gartner’s PoP Supply Chain Awards. Winners will be announced in March 2022. Read more about these awards and 2022 finalists at Gartner.com.