Amelia, the world’s largest privately held AI software company and a global leader in Enterprise Conversational AI, today announced that Amelia has been recognized as a Leader in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2023. This marks the third consecutive year that Everest Group has recognized Amelia as a Leader, reinforcing Amelia’s ongoing commitment to developing AI solutions that go beyond the hype and deliver true enterprise value. Organizations including Telefónica and BNP Paribas rely on Amelia’s AI solutions for critical internal and customer-facing tasks, and today’s news closely follows the announcement that global airline Aeromexico has selected Amelia to manage its customer service channels.
This PEAK Matrix assessment is based on Everest Group’s evaluation of the Vision & Capability and Market Impact of more than two dozen global Conversational AI technology vendors. The results of the evaluation inform the classification of each vendor into one of three categories: Leaders, Major Contenders and Aspirants. Based on these criteria, Amelia has been named a Leader in Conversational AI and holds the highest overall position in the PEAK Matrix across both axes.
Among the 25 vendors evaluated, Amelia is one of only two vendors recognized as a top provider across all major industries, including Banking, Healthcare, Telecom, Insurance, Technology and Retail. Amelia is also a top provider across several major business functions, such as IT Helpdesk, Customer Support, Sales, and Finance and Accounting.
Everest Group also recognized several key strengths of Amelia’s Conversational AI platform, such as its use of Generative AI:
With each annual assessment, Amelia pulls further ahead of other providers in the Conversational AI vendor landscape. Notable in this report is Amelia’s leap forward in Vision & Capability, which evaluates a vendor’s ability to successfully deliver products to market.
Amelia prides itself on taking AI from experimental to exceptional for enterprises, driving measurable business outcomes. For example, Resorts World Las Vegas fully automated more than 2,500 guest check-outs in one month using Amelia’s Conversational AI platform, helping to increase guest satisfaction and offload administrative work from resort employees.
“It’s an honor to be recognized by research powerhouse Everest Group as a Leader in Conversational AI,” said Lanham Napier, President and Chairman of Amelia. “Day in and day out, our global team puts in a huge effort to better serve our customers with a powerful, intuitive platform that delivers incredible outcomes, as evidenced by improved NPS scores, increased employee and customer retention, and cost savings. This recognition of our efforts is one that we are extremely proud of, and it pushes us to continue advancing our cutting-edge platform and keep moving towards our ambitious goals.”