New York, July 21, 2020 — IPsoft, one of the largest independent leaders in Enterprise AI, today announced its membership in the Microsoft Partner Network and the availability of Amelia, its conversational Digital Employee™, in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure.
The addition of Amelia will enable Microsoft sellers, partners and customers to easily integrate and take advantage of her conversational AI for the enterprise.
Amelia has repeatedly been identified as a market-leading intelligent virtual agent by third-party analyst firms, such as Forrester, Everest Group and Ovum. Unlike solutions underpinned solely by chatbots or robotic process automation (RPA), Amelia’s cognitive intelligence allows her to understand intent, switch contexts, and interact conversationally in natural language, empowering her to collaborate naturally with humans and continuously learn from every interaction.
Amelia’s streamlined integration with enterprise systems and applications and extensive automation management and analytics capabilities enable her to independently complete tasks and support enterprise users with a wide range of queries. When more complex requests extend beyond her capabilities, Amelia can seamlessly hand over requests to her human colleagues. With Amelia, human employees are relieved of redundant and repetitive tasks, which in turn enables them to focus on more complex pursuits and higher-value work.
As a Microsoft Partner, IPsoft supports Microsoft Azure customers, sellers and other partners worldwide in using conversational AI to solve real business issues and drive efficiencies through automation.
“We are delighted to become a Microsoft Technology Partner and make Amelia’s advanced conversational AI capabilities more readily available, scalable and easy to integrate for businesses using Microsoft Azure. Becoming part of the Microsoft Partner Network, which helps customers around the world identify solutions that are certified, trusted and optimized to run on Microsoft Azure, is another great demonstration of IPsoft’s dedication to making Amelia the leading conversational AI solution for the enterprise,” said Scott Kohn, Chief Channel Officer, IPsoft.
“Through Microsoft Azure Marketplace, customers around the world can easily find, buy, and deploy partner solutions they can trust, all certified and optimized to run on Azure,” said Sajan Parihar, Senior Director, Microsoft Azure Platform at Microsoft Corp. “We’re happy to welcome IPsoft’s Amelia to the growing Azure Marketplace ecosystem.”
Customers and employees communicate with Amelia via natural language (both voice and chat) to resolve support issues or ask questions and get resolution. Amelia is omnichannel, integrates with Microsoft Teams and Skype, responds quickly and carries out tasks for users by connecting with back-office applications, such as Dynamics365.
IPsoft’s Amelia serves complex use cases, automating deep business processes and navigating multi-intent situations. Clients have deployed Amelia as a Digital Employee for IT Service Desk, HR, Recruitment and Customer Care in numerous industries including Banking, Insurance, Telecommunications, Healthcare, Retail, Hospitality, Utilities and Public Sector. She can converse in more than 100 languages.
The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.