Everest Group Names Amelia as a Leader in Conversational AI

Sep 13, 2021

The analyst firm highlights Amelia’s platform strengths, innovative capabilities and market impact.

Amelia, the leading Enterprise AI software company, today announced that it has been recognized as a Leader in Conversational AI in the recent report from Everest Group, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2021. This marks the second consecutive year that Amelia, the Most Human AI, has been recognized by Everest Group in its review of the Conversational AI landscape.

Everest Group assessed 20 Conversational AI technology vendors and classified each vendor under one of three groups: Leader, Major Contender and Aspirant. Amelia was classified as a Leader, the top category within Everest Group’s Products PEAK Matrix®, earning the high rating for Vision & Capability, and Market Impact. Amelia was the only Conversational AI vendor to be listed amongst the largest players across all major industries, business processes and geographies by revenue.

In the analyst firm’s assessment, Amelia is recognized for its user-friendly, low-code end-to-end platform. The report also cites Amelia’s extensive experience with several diverse clients, covering a wide variety of use cases, as one of the company’s main strengths. As a Conversational AI agent, Amelia is recognized for its natural language processing engine, which supports her context switching, sentiment analysis and intent recognition capabilities. The analyst firm also highlights Amelia’s ability to deliver omnichannel experiences, including through voice, and her ability to support more than 100 languages across all channels.

“[Amelia] offers customers flexibility in pricing models depending on their requirements and volume expectations. It also offers the option of outcome-based pricing model to customers,” the report states. “Buyers consider Amelia’s subject matter expertise, responsiveness and customer support as its key strengths.”

Sharang Sharma, Practice Director at Everest, said: “Amelia is a Leader in Everest Group’s Conversational AI PEAK Matrix® for 2021. Having a solution that it has designed to cover a wide spectrum of use-cases for conversational AI allows Amelia to fulfil to various business needs across different processes and industries globally. Its recent investments in areas such as low code interface and improved agent-assist capabilities further highlight its emphasis on pushing the envelope for innovation in the conversational AI space and creating a compelling solution that can unlock value for customers.”

Chetan Dube, CEO of Amelia, said: “Conversational AI is no longer an emerging technology but rather a business-critical solution, as evidence by the market’s rapid maturation and growth, as well as the technology’s ongoing impact within today’s enterprises. While the pandemic highlighted the shortcomings of chatbots and IVR systems, it also placed a spotlight on the importance of true, human-like interactions enabled by AI. Amelia’s position as the market-leading Conversational AI is reaffirmed by Everest Group’s report, and we are extremely honored and grateful for the firm’s recognition.”

The custom version of the Everest Group report on Conversational AI vendors is available here.

The report’s release coincides with a movement among many businesses to leverage Conversational AI in pursuit of recovery, growth and prosperity in the post-pandemic workforce. To provide business leaders with critical insights into Conversational AI trends and advancements, Amelia recently hosted the first session of its new hybrid seminar series, What’s Next in Conversational AI

ipsoft
About Amelia
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.