Amelia Wins 2021 Aragon Research Innovation Award for Conversational AI

Dec 2, 2021

Vendors are selected for Innovation Awards based on the core innovation of their product or service.

melia, a leading provider of Enterprise AI software solutions, has been named a winner of the 2021 Aragon Research Innovation Award for Conversational AI.

This award recognizes Amelia’s innovation in the Conversational AI landscape. The company’s market-leading Conversational AI agent, Amelia, has been delivering extraordinary customer experiences for leading global brands across numerous industries for many years.

Chetan Dube, Amelia CEO and Founder, said: “Companies are realizing the limitations of their current customer experience operations, often enabled by impersonal chatbots, and are turning to our market-leading Conversational AI solution that delivers human-like service at scale. We are honored that Aragon Research has bestowed upon us the 2021 Innovation Award for Conversational AI, which we view as a reflection of our commitment to empower customers and employees, and our enduring drive toward the Future of Work.”

The Aragon award recognizes providers that leverage visionary technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Amelia was formally presented with the award virtually on Dec. 2, at Aragon Transform, the annual Aragon Research awards ceremony.

Amelia this year launched a hybrid seminar series called What’s Next, dedicated to showcasing the latest innovations and developments in Conversational AI, Intelligent Automation and process orchestration.

The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.

About Aragon Research

Aragon Research is an independent research and advisory company founded in 2011 by former Gartner Lead Analyst Jim Lundy. We provide business and IT executives with the actionable insights they need to navigate technology’s ever-evolving impact on business. Headquartered in Morgan Hill, CA, Aragon Research works with executives at every major level of the business and across industries to give them the tools they need to make more informed technology and strategy decisions. Visit

About Amelia
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.