Amelia Named the Leader in Intelligent Virtual Agents by Global Analyst Firm Zinnov

Jun 6, 2022

The independent analyst firm’s report on Hyper-Intelligent Automation highlights Amelia’s market leadership for the second consecutive year.

Amelia, the leading Enterprise Conversational AI software company, today announced that it has been recognized as the Leader in Intelligent Virtual Agents (IVAs) by third-party analyst firm Zinnov in the new report, Zinnov Zones: Hyper-Intelligent Automation, H1 2022. This is the second consecutive year that Zinnov has named Amelia the Leader in this category.

The new report from Zinnov evaluates vendors within seven hyper-intelligent automation technology zones. Among the 33 vendors analyzed within the IVA zone, Amelia earned the top rating.

Zinnov’s analysis of IVAs considers vendors’ Prowess and Scalability. The firm states Prowess encompasses a vendor’s capabilities across the Hyper-Intelligent Automation stack for Intelligent Virtual Agents, as well as its business model, market visibility, and pricing and deployment model, while Scalability includes a vendor’s financial health, depth of customer penetration, platform funding, and partner channel strength. Based on these criteria, Zinnov placed Amelia in the leader position for both Prowess and Scalability.

Chetan Dube, CEO of Amelia, said: “The current service delivery model is shifting rapidly from people-first to Digital First. This new model places Digital Employees, powered by Conversational AI and automation, on the front lines of customer care. We are honored that Zinnov has recognized Amelia as the Leader in its automation analysis for the second consecutive year, proving once again that Amelia is the premier digital agent, and the only one capable of generating extraordinary customer experiences.”

Zinnov’s ranking is Amelia’s latest leadership recognition from a third-party analyst firm. In the past year, Amelia’s Conversational AI and AIOps solutions have been recognized for market excellence in more than a dozen analyst reports.

About Zinnov

Founded in 2002, Zinnov is a global management consulting firm, with a presence across 4 continents. Zinnov has successfully consulted with 250+ Fortune 500 enterprises to enable them to accelerate their Digital Transformation outcomes by leveraging technologies such as Hyper Intelligent Automation (HIA), AI/ML, Cloud, IOT, etc. For more information, visit zinnov.com.

ipsoft
About Amelia
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.
Jun 7, 2022