Amelia Named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Jan 28, 2022

Gartner also positions Amelia highest in the Leaders quadrant for its ability to execute.

Amelia, a leading Enterprise Conversational AI software company, today announced that the company is named as a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Gartner also positioned Amelia highest in the Leaders quadrant for its ability to execute on the company’s vision for its Conversational AI platform. The recognition is an important milestone in Amelia’s mission to create extraordinary customer experiences and improve IT operations for enterprises around the world.

The report identifies several Amelia capabilities in its positioning as a Conversational AI Platform Leader:

Natural conversational experience design: Amelia allows for an easy and intuitive design experience “with prebuilt templates, graphical tools and the unique feature of using its own virtual assistant to design the building of enterprise chatbots and assistants. All this points a way forward for lower-effort and lower-code design experiences,” the report states.

Designed for scale and high throughput: Gartner identifies the platform’s “consistent and well-thought-out design for handling workflows. It is designed for bulk and high throughput work found in domains like large customer service desks, ITSM and Ops.”

Superlative process automation skills: The analyst firm states that Amelia “has one of the strongest native process automation capabilities in this [evaluated group of vendors], with deep and rare capabilities such as real-time dynamic process building to solve conversation logic problems.”

The Leader recognition by Gartner is the latest achievement for Amelia. Last year, Amelia was cited as a market leader and awarded for industry excellence ten times by analyst firms for the capabilities of the Amelia Integrated Platform, which is purpose-built to help companies transform into friction-less digital enterprises utilizing Amelia’s Conversational AI and AIOps, enabled by foundational Orchestration Services.

Customers leverage the Amelia competencies best suited for their specific use cases. In 2021, Amelia announced more than a dozen companies, in various industries and geographies, had hired Amelia to take on roles and tasks for customer service and IT operations.

Chetan Dube, CEO of Amelia, said: “We know by working with our customers that Amelia creates superior value in customer service and IT Operations in ways that were previously unattainable, thanks to our innovative Conversational AI and Intelligent Automation capabilities. Amelia is directly positioned at a critical pivot point in the Future of Work, where human and digital workers collaborate to enable enhanced service, greater efficiency and extraordinary experiences for employees and customers alike. We’re honored that Gartner has recognized our Leader positioning among Conversational AI Platforms, giving confidence to our customers that their investments with us will produce the kinds of benefits they desire and need.”

Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, By Magnus Revang, Anthony Mullen, Bern Elliot, 24 January 2022.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

About Amelia
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.