Amelia Hired By Staffmark Group to Bring Conversational AI to Employment and Hiring

Jul 29, 2021

Staffmark Group engages Amelia to deliver intelligent and streamlined experiences to people looking for work and companies looking for people.

Amelia, a leading Enterprise AI software company, today announced that Staffmark Group, a leader in the staffing industry, has deployed Amelia to provide streamlined operational support for their internal team.

Staffmark Group will utilize Amelia, the market-leading Digital Employee, to respond to inquiries from internal team members and answer the most commonly asked questions that the operations team receives daily. Staffmark Group has named its Digital Employee “Scout,” a non-binary choice that embodies Staffmark Group’s core values of professionalism, tenacity, belonging, community, and fun.

Emily Giltner, Senior Vice President of Enterprise Operations at Staffmark Group, said: “Staffmark Group is dedicated to helping people find the right job, and it’s important that we provide our teams with the smartest workforce solutions possible. ‘Scout’ is helping us execute that mission. Through Amelia’s Conversational AI platform, we’re able to streamline our internal inquiries and free up our recruiters to focus on more value-added activities. This improves our efficiency and allows us to place talent faster.”

Chetan Dube, CEO of Amelia, said: “We are thrilled to partner with Staffmark Group, a company that is doing critical work for over 30,000 employees every week. With this deployment, Amelia can alleviate work for Staffmark Group employees, allowing them to focus on more complicated issues and solve inquiries faster. We look forward to seeing Staffmark Group utilize the power of Conversational AI to assist in their operational processes.”

Staffmark Group was looking for a way to handle the mass influx of direct inquiries they receive each day related to operations, corporate affairs, marketing, billing and more. Approximately 50-60% of the inquiries on those channels are “one transaction solutions” — or, in other words, only require one short reply. Internal employees were beginning to feel that inquiries were not being answered quickly enough, so Staffmark Group hired Amelia to take a significant portion of these inquiries off their plates.

Staffmark Group is a member of RGF Staffing, a leading global HR services provider with activities in Asia Pacific, Europe, Japan and North America.

About Staffmark Group

Staffmark Group is one of the largest staffing companies in the United States and has been providing outstanding service for over 40 years. A proud member of RGF Staffing, Staffmark Group operates in over 400 locations, providing staffing solutions across a comprehensive range of disciplines, including contingent staffing, direct/permanent hire, on-site staffing management services, recruitment process outsourcing (RPO) and master service provider (MSP). To learn more about Staffmark Group, visit www.staffmarkgroup.com.

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About Amelia
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.