Amelia Hired by Hoffman Financial Group as Virtual Assistant

May 2, 2022

The financial planning firm hired Amelia to handle inbound leads and schedule meetings for enhanced customer experiences.

Amelia, a leading Enterprise Conversational AI software company, today announced that Amelia has been hired by Hoffman Financial Group, a Georgia-based independent financial planning firm founded by Chris Hoffman. The firm specializes in retirement, tax, and estate planning, as well as personalized life insurance and investment management.

Hoffman Financial Group was looking for a solution to support lead generation and reduce staff costs within its contact center. In October 2021, the firm hired Amelia as Hoffman Financial Group’s virtual assistant to source and gather lead information, including age, asset worth, zip code and phone number. Based on leads’ zip codes, Amelia schedules in-person meetings with financial advisors at the closest office location.

The firm currently only posts media advertisements with Amelia’s phone number. Each week, Amelia handles all incoming prospect calls, during which Amelia captures lead information with a 90%-plus success rate. Amelia then feeds the information into Salesforce so that Hoffman Financial Group employees can conduct follow-up calls and meetings. Among the total calls handled by Amelia, more than 70% are converted into scheduled meetings with financial advisors.

In the future, Hoffman Financial Group plans on expanding Amelia’s responsibilities to include scheduling and rescheduling meeting times and locations, including outbound appointment scheduling and confirmation with existing clients via voice and text.

Chris Hoffman, Founder of Hoffman Financial Group, said: “At Hoffman Financial Group, we’re committed to building long-lasting client relationships, and that starts with giving them sterling customer service. With Amelia, we can now build stronger relationships from the very first interaction, as Amelia helps us to expand our reach and immediately respond to leads. Our employees are also empowered with a greater understanding of our prospects from the start, as Amelia captures potential client information before initial meetings and follow-up calls, eliminating the need for cold calls.”

Chetan Dube, CEO of Amelia, said: “When it comes to major life decisions, such as retirement and investment planning, people need confidence in the advice and support they receive from their financial advisors. By hiring Amelia, Hoffman Financial Group demonstrates their dedication to enhancing client experiences, and to ensuring customers that their decisions will be handled with care and professionalism from the first touch. We are thrilled to work with Hoffman Financial Group to enhance its customer experience and expand Amelia’s role within the company.”

About Hoffman Financial Group

Hoffman Financial Group is a Financial Planning firm based in Atlanta, Georgia, that takes a personal, hands-on approach to retirement planning. If you need principal protection, income planning, wealth accumulation, legacy planning, and more, our diverse team can help you orchestrate the retirement of your dreams. Learn more at hoffmancorporation.com.

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About Amelia
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.