Amelia Earns Top Position in Quadrant Knowledge Solutions’ SPARK Matrix™ Report on Virtual Customer Assistants

Oct 28, 2022

The third-party analyst firm’s assessment marks Amelia’s latest leadership recognition.

Amelia, a leading Enterprise Conversational AI software company, today announced that third-party analyst firm, Quadrant Knowledge Solutions, placed Amelia in the top position in its SPARK Matrix™: Virtual Customer Assistants 2022 report.

The report was based on Quadrant Knowledge Solutions’ analysis of the leading Virtual Customer Assistant (VCA) vendors. The analyst firm conducted primary research to evaluate vendors’ products, market presence, and value proposition, and used its findings to inform its assessment of the VCA vendor market.

Quadrant Knowledge Solutions’ SPARK Matrix™ report measured vendors on their technology excellence and customer impact, which are the two axes of the SPARK Matrix™ graph. Depending on where vendors were placed on the graph, they were categorized as Aspirants, Challengers, or Technology Leaders, with the latter being the highest ranking. Among the 21 vendors evaluated, Amelia was named a Technology Leader and earned the top overall position for both technology excellence and customer impact.

In the report, Quadrant Knowledge Solutions recognized Amelia’s digital employee and human-like learning capabilities as key differentiators. The firm further emphasized the business value of Amelia’s digital employee by describing how she can be trained to “learn, adapt, and master some of the key customer service challenges.”

Chetan Dube, CEO of Amelia, said: “Organizations across all industries want to deliver extraordinary customer experiences, and are now realizing this is a near-impossible task without the help of automation and Conversational AI. Virtual customer assistants make it possible to provide every customer with high-quality, personalized and immediate service, which is what we are deeply passionate about here at Amelia. It is an honor to be recognized by Quadrant Knowledge Solutions as a leader in this ever-changing and growing landscape.”

Read the analyst firm’s full analysis of Amelia from the SPARK Matrix™: Virtual Customer Assistants 2022 report here.

Quadrant Knowledge Solutions’ SPARK Matrix™ report is the latest third-party analyst report to highlight Amelia’s market leadership. Since July 2020, nearly twenty analyst reports have recognized Amelia as a leader in the Conversational AI and Intelligent Automation landscape.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients as a strategic knowledge partner in achieving business transformation goals with Strategic Business and Growth Advisory Services. Quadrant’s research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.

For more available research, visit: https://quadrant-solutions.com/market-research/. For Quadrant Knowledge Solutions media inquiries, contact Riya Mehar.

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About Amelia
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an [Intelligent Virtual Agent] solution fit for multiple business needs.